Privacy Policy
Follow the guidelines
Overview
This Privacy Policy outlines how KALICABS collects, uses, and protects the information you provide when using our website or services.
At KaliCabs, safeguarding your privacy is a top priority. If we request information that can identify you while using our website, you can trust that it will be handled strictly according to this Privacy Policy.
We may revise this policy periodically. Please review this page regularly to ensure you’re comfortable with any updates. This policy is effective from July 31, 2006.
Information We Collect
We may collect the following details:
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Full name and job designation
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Contact details, including your email address
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Demographic data like postal code, interests, and preferences
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Other relevant information for customer feedback or promotional campaigns
We also automatically collect usage data when you interact with our services. This includes:
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The type of browser you’re using
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The referring website address
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Pages visited within our platform
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Date, time, and duration of your visit
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Device identifiers (unique codes tied to your device)
For bookings made via our call center, phone calls may be recorded for internal quality checks and training.
Additionally, our platform may gather location-based data, especially during rides. For instance, a driver’s device may transmit GPS coordinates to our servers. Most GPS-enabled devices can estimate location within about 50 feet.
If you visit the KaliCabs website, we may also collect:
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Preferred language and region
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User interactions within the website (e.g., time spent, screens accessed, usage frequency)
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SMS data (if permission is granted) for:
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One-time password (OTP) verification
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Auto-filling verification fields for payments (in compliance with applicable laws)
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We do not share SMS data with any third party, except as outlined in this policy.
Why We Collect This Information
We gather this data to:
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Maintain accurate records
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Improve our services and customer experience
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Send occasional updates, offers, and promotions to your registered email
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Conduct market research or request feedback via email, phone, or other means
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Tailor our website experience based on your interests
Security Commitment
We have implemented appropriate security measures—physical, digital, and managerial—to prevent unauthorized access or misuse of your personal data.
Cookies & Tracking
Cookies are small files placed on your device to track user behavior and preferences. These help us deliver a more customized and responsive website experience.
We use traffic log cookies to determine which pages are being used. This helps us enhance our site and services. Cookie data is used strictly for analytics and is removed from our system afterward.
Cookies do not grant access to your device or any personal data beyond what you choose to share.
Most browsers accept cookies by default. You can modify your browser settings to decline them, though this may affect your experience on our website.
External Links
Our website may include links to external websites. Once you leave our site via these links, KALICABS has no control over how those websites manage data privacy. Please review their individual privacy policies before sharing your information.
Data Sharing Policy
KaliCabs will never sell, rent, or distribute your personal information without your explicit permission unless required by law.
We may share promotional content from third parties only if you opt in to receive such communications.
Contact Us
If you have any questions or concerns about this policy, you can reach out via the Contact Us page on our website.
Deleting Your Account
You can delete your KaliCabs account directly through the web:
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Tap the Profile icon in the top right corner
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Select Edit Account
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Click on Delete Account
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Complete the brief feedback form
Once deleted, all your information—including booking history—will be permanently erased from our system. You will no longer receive promotional or marketing content from us.
If you later sign up again using the same credentials, your data will not be restored, as this will be treated as a brand-new account.
